Refund policy

 

Return & Refund Policy

We hope you are happy with your purchase. However, if you wish to return an item, here are our conditions:

Return period

• You have 14 days from the date of receipt of your order to request a return.

Eligibility conditions

• The item must be unused, unworn, and in its original packaging.

• Any product that is damaged, incomplete, or returned in a non-compliant condition will not be eligible for a refund.

Return shipping costs

• Return shipping costs are the responsibility of the customer.

• We recommend using a tracked shipping service to ensure your return is properly received.

Refunds

• Once the item has been returned and inspected, we will issue a refund to your original payment method.

• Refunds are processed within 7 to 10 business days after approval.

• Original shipping costs are non-refundable.

Return procedure

To initiate a return, please contact us at Icecrew_jewellery@outlook.com with your order number and details of the product you wish to return. We will provide you with the necessary instructions.